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ForwardMetrics that Motivate: Setting, Measuring, and Incentivizing KPIs for High Performance and Growth (On-demand)
AN APC WEBINAR POWERED BY LP3 NETWORK
This is the on-demand version of the webinar. The recording will be posted within a week of the live event.
Overview
For compounding pharmacy owners and managers, growth comes down to more than great service: it requires clarity and accountability. Metrics that Motivate: Setting, Measuring, and Incentivizing KPIs for High Performance and Growth will share with you how to create and implement KPIs that fuel performance, whether you are building a start-up or approaching $1 billion in revenue.
In this course, you will learn how to design simple KPIs tailored to each role in your organization, from operations to delivery drivers, and how to use data points to track and monitor results. We will also cover how to coach team members based on KPI progress and how to create incentive strategies, both financial and non-financial, that keep your team engaged and aligned with your vision.
Keep your team laser focused on what matters, and build a stronger, more collaborative culture.
Pricing
 | APC Members benefit from discounted pricing. Not a member? Click here to learn more! |
| Webinar Registration Fees | |
| APC Membership Type | Price (USD) |
| Pharmacist Member | $55.00 |
| Pharmacy Technician or Student Member | $25.00 |
| Non-member | $75.00 |
Please note: APC Members will be able to select their discounted pricing at checkout.
Intended audience
- Pharmacists & Pharmacy Technicians
Learning Objectives
Pharmacists & Pharmacy Technicians
- Define Key Performance Indicators (KPIs) and explain their role in creating high-performing cultures from start-up to $1 Billion
- Develop appropriate KPIs for different roles within your organization, from Operations to Delivery Drivers
- Measure and monitor KPIs using practical tools and data sources
- Coach team members to improve performance based on KPI progress and results
- Design incentive strategies (financial and non-financial) that align with KPIs to drive adoption, engagement, and performance
Hardware/software requirements
| Web browser | Google Chrome (most recent 2 versions) Mozilla Firefox (most recent 2 versions) Internet Explorer v11 Apple Safari (most recent 2 versions) Microsoft Edge (most recent 2 versions) |
Internet connection | Computer: 1 Mbps or better (broadband recommended) Mobile device: 3G or better (WiFi recommended) |
Software | No additional software needed |
Hardware | 2GB of RAM (minimum), 4GB or more of RAM (recommended) |
COPYRIGHT
This webinar is Copyright © Alliance for Pharmacy Compounding 2025.
Emily Durham, CPhT |  |
Emily Durham is a seasoned pharmacy and compounding professional with more than 18 years of experience driving strategic growth and operational excellence. Her leadership spans mergers and acquisitions, sales strategy, and business development, with a proven ability to design and implement scalable systems that deliver both compliance, growth, and efficiency.
Throughout her career, Emily has built a reputation for transforming complex challenges into growth opportunities, guiding organizations through expansion, integration, and process optimization. She has led sales teams across multiple divisions, including 503A, 503B, and Commercial Wholesale, aligning talent to achieve ambitious business objectives.
Driven by a passion for advancing the business of compounding pharmacy, Emily delivers practical, results-oriented strategies that help owners scale confidently, enhance their competitive edge, and achieve success focused cultures in a fast-changing industry.
PHARMACISTS & PHARMACY TECHNICIANS
This CE Activity is accredited for Pharmacists and Pharmacy Technicians by the Accreditation Council for Pharmacy Education (ACPE) through CPE Consultants, LLC.
Total CPE Credits: 1 CPE Hour = 0.1 CEUs
| Type | Knowledge-based |
| UAN | 0864-9999-25-081-H04-P/T |
| Credits | 1 CPE Hour = 0.1 CEUs |
| Release Date | November 20, 2025 |
| Expiration Date | November 20, 2028 |
COMPLETION REQUIREMENTS
- View the recorded webinar in full.
- Complete a learning assessment (minimum 75% passing grade, two attempts permitted) within 60 days.
- Submit a completed live event evaluation form online within 60 days.
When the aforementioned steps have been completed and approved:
- Pharmacists and Pharmacy Technicians registered in the United States will obtain a statement of completed credits on their NABP e-Profile within 60 days.
- Pharmacists and Pharmacy Technicians registered elsewhere will receive an automated email from LP3 Network advising that they can download a statement of participation.
- All participants will receive an automated email from LP3 Network advising that they can download the LP3 Network certificate of completion.
 | CPE Consultants, LLC is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. |
International participants should verify with their respective governing board for accreditation equivalency.
Please note: APC Members will be able to select their discounted pricing at checkout.
| APC Members benefit from discounted pricing. Not a member? Click here to learn more! |
| Webinar Registration Fees | |
| APC Membership Type | Price (USD) |
| Pharmacist Member | $55.00 |
| Pharmacy Technician or Student Member | $25.00 |
| Non-member | $75.00 |
By registering for this Alliance for Pharmacy Compounding (APC) webinar, you confirm that your information, including contact information, will be shared with APC for direct marketing purposes.
CANCELLATION AND REFUND POLICY
There are no refunds, returns or transfers upon purchase of the webinar.