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Leveraging Technicians to Improve Pharmacy Operations (On-demand)


Maximizing the potential of your pharmacy technicians can help improve operations, from consistent compliance checks, to designated person duties, to overall operations. Providing additional duties and career advancement opportunities can also help with retention and burnout prevention. However, how can you implement their advancement into the practice and properly insure with these additional duties?
This activity explores the advanced roles and responsibilities of pharmacy technicians, and further highlights the state requirements, risk management ideas for implementation, and recognizing the importance of liability insurance reflective of the advanced roles.


Intended audience

    • Pharmacists & Pharmacy Technicians

    Learning Objectives

    Pharmacists & Pharmacy Technicians

    1. Discuss the roles and responsibilities considered advanced for pharmacy technicians.
    2. Recognize the requirements by states for technicians to provide advanced services.
    3. Identify risk management ideas for implementation of advanced roles.
    4. Review professional liability claims to support the importance of liability insurance.

    Hardware/software requirements

    Web browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions)

    Internet Explorer v11

    Apple Safari (most recent 2 versions)

    Microsoft Edge (most recent 2 versions)

    Internet connection

    Computer: 1 Mbps or better (broadband recommended)

    Mobile device: 3G or better (WiFi recommended)


    No additional software needed


    2GB of RAM (minimum), 4GB or more of RAM (recommended)



    This webinar is Copyright © Alliance for Pharmacy Compounding 2023.

    Course summary
    Kristen Jones, PharmD

    Kristen Jones graduated from the University Of Wyoming School Of Pharmacy in 2003 with a Doctorate of Pharmacy. Kristen has practiced in both retail and hospital pharmacy prior to joining Pharmacists Mutual in 2014. As an advocate for patient safety, her position as a pharmacy risk management consultant has provided the opportunity to educate pharmacists, students, and others about medication error prevention, risk management disaster planning, and pharmacy best practices.  

    By registering for this Alliance for Pharmacy Compounding (APC) webinar, you confirm that your information, including contact information, will be shared with APC for direct marketing purposes.

    Please note that this webinar is not accredited / does not offer any CE credit.


    There are no refunds, returns or transfers upon purchase of the webinar.


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