Course opens: 

Soft Skills for Hard Jobs (PFM On-demand)


This webinar aims to explore how to recognize and develop personal attributes used to influence and enhance the way pharmacists communicate and relate to patients, caregivers, colleagues and peers.

Intended audience

    • Pharmacists & Pharmacy Technicians

    Learning Objectives

    Pharmacists and Pharmacy Technicians

    1. Differentiate between hard and soft skills
    2. Recognize the importance of soft skills and why they are crucial
    3. Identify your level of strength in each of these soft skills
    4. Describe how these soft skills can be developed and/or improved for enhanced outcomes

    Hardware/software requirements

    Web browser

    Google Chrome (most recent 2 versions)

    Mozilla Firefox (most recent 2 versions)

    Internet Explorer v11

    Apple Safari (most recent 2 versions)

    Microsoft Edge (most recent 2 versions)

    Internet connection

    Computer: 1 Mbps or better (broadband recommended)

    Mobile device: 3G or better (WiFi recommended)


    No additional software needed


    2GB of RAM (minimum), 4GB or more of RAM (recommended)



    This webinar is Copyright © Alliance for Pharmacy Compounding 2024.

    Course summary
    Available credit: 
    • 0.10 CEU (ACPE)
    • 1.00 Contact Hours
    Patricia Douglas, RPh, FACVP, FAPC 

    Patsy earned her Pharmacy Degree from University of the Sciences in Philadelphia, formerly Philadelphia College of Pharmacy and Science. She is a Fellow of both the American College of Veterinary Pharmacy (ACVP) and the Alliance for Pharmacy Compounding (APC).  She is also a member of several other pharmacy organizations and serves as a Clinical Pharmacology Consultant to veterinarians across the globe on VIN (Veterinary Information Network).

    Patsy is a published author of two (2) articles, “Insulin Therapy in Canine and Feline Patients” (2019) and “Pharmacologic Treatment Plans for Canine Epilepsy” (2020).  She has also given multiple presentations for Continuing Education credits to Veterinarians and Pharmacists.

    Patsy has worked in several areas of Pharmacy but found her niche in veterinary pharmacy when she began working at Wedgewood Pharmacy about 12 years ago. There, she shares with other Pharmacists the importance and nuances of veterinary pharmacy in the world of animal health.

    Patsy would love to live in a world where all animals had access to care, where at-risk animals could find permanent homes, where zoo animals roamed free, where we could de-extinct species, and where all living things were shown their value to this planet.


    This CE Activity is accredited for Pharmacists and Pharmacy Technicians by the Accreditation Council for Pharmacy Education (ACPE) through CPE Consultants, LLC.

    Total CPE Credits: 1 CPE Hour = 0.1 CEUs

    Credits1 CPE Hour = 0.1 CEUs
    Release DateMay 9, 2024
    Expiration DateMay 9, 2027


    1. View the recorded webinar in full.
    2. Pay the credit reporting fee of $10.00 USD.
    3. Complete a learning assessment (minimum 80% passing grade, two attempts permitted) within 60 days.
    4. Submit a completed live event evaluation form online within 60 days.

    When the aforementioned steps have been completed and approved:

    • Pharmacists and Pharmacy Technicians registered in the United States will obtain a statement of completed credits on their NABP e-Profile within 60 days.
    • Pharmacists and Pharmacy Technicians registered elsewhere will receive an automated email from LP3 Network advising that they can download a statement of participation.
    • All participants will receive an automated email from LP3 Network advising that they can download the LP3 Network certificate of completion.
    accreditorCPE Consultants, LLC is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

    International participants should verify with their respective governing board for accreditation equivalency.


    Please note: You can enroll in the course for free using the access code you were provided with, to get access to the slides and recording. The credit reporting fee of $10.00 USD only needs to be paid if you intend to claim credits. Upon payment, you will get access to the learning assessment and evaluation form, which must be completed to receive credits.


    There are no refunds, returns or transfers upon purchase of the webinar.


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